Support

Common questions

It got the wrong issue / wrong year / wrong publisher.

Save the item, open it from your collection, and tap Report wrong identification under Feedback. We pre-fill an email with what the app thought the book was — you tell us what it actually is. Mis-identifications go straight into the catalog improvement queue.

I bought Comic Scry Pro on one device, how do I get it on another?

Open Comic Scry → Settings → Restore Purchases. Apple will look up your past purchases against your Apple ID and unlock Comic Scry Pro on the new device. You won't be charged again.

What happens if I delete the app?

Your collection (the books you saved) is stored locally and is deleted with the app. Your Comic Scry Pro purchase is tied to your Apple ID — reinstalling and tapping "Restore Purchases" gets it back. Your scan count resets if Keychain isn't backed up.

Can I export my collection?

Yes. Settings → "Export to CSV" gives you a sharable file with every saved book, price, and tier.

How does Comic Scry decide a book is "Major" vs "Bulk"?

Based on the high end of the price range. Bulk: under $15. Modest: $15–$49. Solid: $50–$199. High: $200–$999. Major: $1,000+. These thresholds apply to raw (ungraded) market prices — a slabbed copy in CGC 9.8 will often sell for many multiples of the tier shown.

If I scan the same book twice, do I get two rows in my collection?

No — the second save bumps the existing row's quantity. Estate-sale case: you find three of the same Hulk issue in one box, scan once, tap the stepper up to 3, save. A "×N" badge shows on the collection row when you have more than one.

Still stuck?

Email hi@comicscry.com with as much detail as you can — what you scanned, what the app showed, what you expected. If you can attach the cover photo, that helps a lot.

Mis-IDs and rough edges are the only way the catalog gets better — every report helps.